The Future of Digital Banking: 5 Emerging Trends in 2018

Qúy đầu tiên của năm 2018 đã đến và đi, kỳ vọng của người tiêu dùng cho một trải nghiệm ngân hàng liền mạch tiếp tục tăng theo cấp số nhân

"Quý đầu tiên của năm 2018 đã đến và đi, kỳ vọng của người tiêu dùng cho một trải nghiệm ngân hàng liền mạch tiếp tục tăng theo cấp số nhân. Nhu cầu đổi mới này đã khiến các tổ chức tài chính tìm kiếm các giải pháp tốt hơn để số hóa các dịch vụ của họ trong khi tối ưu hóa quy trình làm việc và giảm chi phí hoạt động. Những tháng tiếp tục trôi qua, một số nghị quyết và dự đoán đã được thực hiện trong thời gian còn lại của năm, nêu bật những tiến bộ trong công nghệ ngân hàng kỹ thuật số và các lĩnh vực tăng trưởng dự kiến"

Here are five emerging trends in 2018 that paint the future of online banking.

Enhancement of Data Analytics and Reporting Capabilities

In the past, banking institutions did not see the value in or have access to advanced analytics like artificial intelligence and machine learning. Today, the advancement of fintech has opened the eyes of many organizations, enabling them to make use of such tools to enhance the customer experience, improve process automation and reduce operational costs. Customers are much more interested in a proactive approach to their financial planning, and banks need to continue incorporating enhanced reporting capabilities to stay current with this demand.

Testing and Implementation of Advanced Technologies

In addition to the incorporation of AI technology for advanced automation and analytics, blockchain technology has opened up a whole new world of transactional efficiency for banking institutions. As the core technology behind cryptocurrencies like Bitcoin and Ether, blockchain protocols have the potential to greatly reduce the transactional costs of organizations by removing the need for third-party platforms. Its predicted that banks will continue to capitalize on this available technology and leverage it to assist with a faster, more efficient banking experience for customers.

Automation of Core Business Processes

In a recent study, 87% of banking organizations say that their systems are not currently designed to keep up with the latest technologies. While many companies have been using the same system from 50 years ago, there has been a drastic shift in the prioritization of better back-office process to stay relevant in the digital banking space. By improving their IT architecture, financial companies are able to automate many of the value-adding tasks they are currently handling, allowing them to concentrate on the implementation and execution of advanced technologies to continue improving the customer's digital experience. This shift has also led to lower operational costs and better banking efficiency.

Recruitment of Newer Talent to Meet Shifting Demands

As technological advancements continue to rise in the digital banking world, so does the need for qualified staff to manage it all. High-level IT recruitment services have been as a necessity for most organizations. The fact of the matter is, however, that the talent pool for well-educated IT professionals is much smaller than the demand requires. In response to this shortage, banking institutions are beginning to cultivate IT talent from within their organization, training current staff members from the ground up. While this process is not ideal for the long-term, it has presented an elegant solution to reducing mistakes and prioritizing the needs of each financial institution.

While only time will tell how the rest of 2018's predictions pan out, the future continues to look bright for digital banking and the strategic role advancing technologies continue to have in its development.

Source:  Scripted